Hello Chad:

I want to thank you for taking the time to share your recent experience at the McDonald's in Haslett, MI with me. Your feedback is very important to us as it allows us to better understand how we can improve our service to you.

I am sorry for the inaccurate order you received. Please be assured that we want to provide you with an exceptional experience every time you visit us. From your email, it is clear we did not meet your expectations. Again, I am truly sorry we disappointed you.

I want you to know that I have already taken action on your feedback. After reading your email, I immediately shared the information you brought to our attention with the local franchise owner of the restaurant you visited. Additionally, I notified our regional McDonald's consultant who works with this owner for follow-up in the restaurant and appropriate corrective action.

Again, Chad, thank you for sharing your feedback. We appreciate your business and we hope to have the pleasure of serving you soon.

Lisa
McDonald's Customer Response Center

ref#:6489196

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You wrote:

Tonight I was struck with an extreme craving for a McDonalds Mcdouble. This is a reasonable desire for a person in my situation to have, I was in fact severely let down by McDonalds service on this night in the fine month of November, I feel that this disappointment will not allow me to have a craving like this again anytime soon.

Here is my story;

I was minding my own business, sitting on the couch after a long day of being awesome, I then decided to grill a turkey burger from my freezer to crave my hunger, after placing the burger on the grill, I decided that it would be a great idea to get a McDouble from McDonalds, I still wasn't sure what burger I wanted to eat more, the home-cooked turkey burger or the Mcdouble, but once I smelled the goodness inside the McDonalds sack, I then decided that I would in fact eat the Mcdouble I just then purchased. So I took the turkey burger off the grill and discarded it into the trash. When I then opened the Mcdouble wrapper, I found that it was not in fact a McDouble, but it is a bun, one piece of cheese, one piece of meat, and a pickle. There is nothing that implies that this is a double sandwich of any kind, one piece of meat, one piece of cheese, no two items. I don't understand how this is a Mcdouble. Did you change your company policy to now call a single cheese burger a McDouble? I can include a picture of this alleged Mcdouble if needed.

Thank you for your time and trouble.

Chad