Dear Sir or Madam,
I wish to file a complaint against two of your plumbers who, in my opinion, exhibited gross professional negligence and blatant disrespect while in my apartment to repair a clogged toilet. Though the employees refused to give their full names, I recall one being a short, pudgy man in red overalls, and the other tall and lanky in green overalls. Both had thick moustaches, and the short one, possibly a recuperating stroke victim, repeatedly shouted the name of your company in a high-pitched Italian accent.

by Patrick Cassels at Purchase College
by Tim Carlisle
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