Work Sucks

Is your job the worst? Prove it.

Work Sucks
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I used to work for two years at a publishing company as phone assistant. Basically, I would answer the phone every thirty seconds and answer authors' questions or guide them through a difficult process. However, the majority of clientele were very old and computer illiterate. Suffice to say, much of my job involved technical help to the authors. Among the worst and most agonizing experiences, was a call I received from a woman having trouble "merging" her manuscript into a single word document. The problem was she had typed her entire book as 200 or so single page documents for each page of the book. You see, instead of just continuing to type onto the next page when she reached the bottom of the current one, she'd save that page and open a new document for the next. For anyone moderately adept at using simple computer commands this is a fairly easy problem to fix, but just takes time. However, it took me 1.5 hours to walk this woman through the process of 'copy' and 'paste'. This involved having to guide her through each mouse click, having to describe how to 'select all', what text is supposed to look like when selected, etc. I finally walked her through two or three successful copy and pastes before I ended the call to let her continue on her own. A strange sense of happiness and relief washed over me when I hung up the phone, as I felt I had made some huge breakthrough with this elderly woman. It was short lived because moments later she called back, got queued to another phone assistant, and requested to be walked through the process again... I can't describe how happy I am that I no longer work there.

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