Work Sucks

Is your job the worst? Prove it.

Work Sucks
uPick

Impatient much?

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I work in a high end furniture store so I get to see a lot of really cheap, rich people who think they are the most important clients we have. One couple had ordered a sofa and when it was delivered they were charged the remaining balance and a delivery fee. An hour and a half after close the same day they had called and left a message asking about the additional fee. The next morning I returned the call as soon as we opened and was told that the owner had agreed to waive the fee. I wasn't authorized to reverse the transaction and had to verify it was an approved deal, so I said I would have to wait for my boss and if there was a mistake we would get it fixed as soon as we could. When she came in I told her but things were really busy. Two hours after I had returned the call, the guys wife called back complaining. She went on and on about how she was a paying customer and we needed to help right then (nevermind the customers waiting in the store and other things going on) and she just couldn't wait to get the $100 dollars credited to her account because she had bills to pay, and how it should show up right away if we did it right then. After we hung up she called back not even ten minutes later threatening to call the bank and have them reverse the entire charge (including the part that she rightly owed us.) Well, unknown to me, my boss had already reversed the charge but it hadn't been credited back to her account yet. Despite the client's extensive knowledge of this from working in customer service (she felt the need to tell me that) she didn't know that reversing a card transaction does take a couple days to show up on an account. Especially if it is done on a SUNDAY. I really doubt she had bills that had to be paid right then, and I think considering they had just spent almost $2,000 on ONE outdoor sofa, they could stand to have the $100 dollars out of their account for a couple days. In the end, they got their money back. And I got a headache.

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