Work Sucks

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Work Sucks
uPick

Wait...huh?

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Let me just say, Reservations Agents have a shit ton of stories. I've been working for this hotel for almost a year now and have spoken to literally hundreds of people. Back during the summer (our busiest time) I got a call one day and answered the phone with my normal greeting (ie. "hello thank you for calling [name of hotel] my name is so and so how may i assist you") The guy greets me by name, tells me his name and says. "Yeah, I'll take those rooms." Completely confused I ask him to refresh my memory, but nothing he is saying sounds remotely like any conversation I've had. He goes on about these specific rooms, which we had but were not available for the dates he was looking for and had been booked for sometime. He proceeds to tell me that I told him they were available and the rate I quoted him was significantly less than what I was quoting now. Also, he apparently knows for a fact it was me he spoke to. He even gave me the date he supposedly called. I was still relatively new by this point so I handed the phone to my manager. She smoothed things over and was able to find him some rooms, but they were more expensive than what he was looking for, so needless to say he was unhappy. Meanwhile, I was going through all my notes wondering how the hell this guy knew me but I couldn't remember a damn thing about him. And, the day he supposedly called I couldn't find my call log for. My boss ended up having to give him a discount because he was so pissed, then proceeded to lecture me about taking better notes and being careful what I offered people and what I quoted them. The best part...the bastard cancelled his reservation a week later. About a day after that, I realized I didn't have a call log for the day he called, because I wasn't even working that day! I still don't know who the fuck he was.

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