Work Sucks

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Work Sucks
uPick

What part of "what's your name" did she not ...

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I work in insurance. We have many people who come in and pay for their policies in person. More times that I am happy with, they wont have their information and I have to hunt to find it. I had this woman come in, who did not have her information. I asked for her last name, which she tells me. I go looking for this name in our files and can not find it anywhere. I spend 20 minutes looking for her file. Finally I tell her to write her name down on a slip of paper and she writes down an entirely different name and the first name she gave was no where near what her actual name was. How did she misunderstand me?

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